Refund and Cancellation Policy

Last updated October 24, 2026

This policy covers consulting services and app purchases from OXRUN AI LLC.

Consulting services

Cancellation

You may cancel an engagement at any time by written notice by email to hello@oxrun.ai. Cancellation takes effect when we receive the notice, unless the notice names a later date. We will stop work promptly and send you what we have completed so far.

Payment for work performed

You pay for work performed up to the cancellation date, at the hourly rate or, for fixed-fee work, in proportion to the share of the deliverables completed. Any other terms in your statement of work also apply.

Prepaid fees

If you prepaid fees for work we have not yet performed, we refund the unused portion to your original payment method within 14 days of cancellation.

Disputed invoices

If you think an invoice is wrong, write to us within 14 days of receiving it. We will review it and correct any error, with a refund or credit where it applies.

App purchases

Apple processes all purchases of our apps and in-app purchases, so Apple handles refunds under its App Store policy. We cannot issue refunds directly. To request one, go to reportaproblem.apple.com, sign in with the Apple Account you bought with, and select the purchase. If you have a problem with an app, write to support@oxrun.ai and we will help.